Desktop Support And Help Desk

If you have a desktop support or help desk job interview here are the best 40 interview questions and answers you should use to boost your.

Desktop support and help desk.

With desktop support technicians access the affected machine directly working through a virtual chat or telephone line to coordinate with the end user. Technicians would determine the cause of the problem and pass it on to the appropriate team. Desktop support is typically offered remotely to repair and support software related issues on company networks and i ndividual users computers. In larger companies help desk staff are often just admin staff who literally log calls and have little or no actual technical knowledge and while you can move into the technical departments from there actual desktop support is where you would learn the most.

Desktop support and help desk interviews check your technical knowledge and problem solving skills. Desktop support covers office equipment and end users. Desktop support often includes break fix coverage as well as limited support and technical guidance. The desktop support analyst must provide business clients with guidance and second level support by assisting in problem resolution.

Desktop support is a different type of technical support even though it serves a similar purpose to that of a help desk. This higher degree of network monitoring makes it easier to do things in this manner. You take calls and fix issues. It often also.

In smaller companies it s basically the same position. Desktop support is most often used in an office setting where networks tend to be tightly managed and monitored.