Make sure the heater is the only appliance on the circuit.
Dimplex electric fireplace flame not working.
As the inventors of the modern electric fireplace dimplex guarantees unparalleled flame technology designed to suit any style decor or application.
Dedicated means no other outlets or fixtures are sharing the same circuit breaker.
If a fireplace fails to turn on when prompted the problem can involve one of several components.
The ember bed is glowing but there s no flame.
Please select your product category to go to the relevant troubleshooter.
Confirm that the fireplace is installed on the electrically appropriate circuit.
We hope nothing ever goes wrong with your dimplex product but in case it does here you will find a collection of product troubleshooters that will help you resolve a number of issues with your product.
In certain cases the electric voltage from the power outlet that the fireplace is plugged into does not supply enough electricity to power the device.
The wire has short circuited.
If your fireplace came with a remote change the batteries and see if you can turn your electric fireplace on either on the fireplace itself or using the remote.
It needs to be a 15 amp dedicated circuit.
Check this detail if the breaker kicks off every time you turn the unit on.
Check the fireplace for any faulty wiring.
Electric heating solutions backed by over 40 years of global expertise dimplex is a trusted name in electric heat ensuring the highest quality energy efficiency and comfort.
Open the back panel of the unit.
If it s not call customer service.
Glen dimplex americas has thousands of technical documents including owner s manuals service manuals assembly instructions installation guides sell sheets and specification sheets.
It is possible that there could be a problem with the wiring such as a loose wire causing a dead short and resulting in the breaker tripping or the fuse to blow.
Start by checking for faulty wiring.